A national multi-source feedback program to evaluate physician workplace performance in their roles as communicator, collaborator and professional:

MCC 360 was launched with the goal of making a significant impact on continuing professional development and in-practice assessment in medicine.

Leveraging our expertise in assessment, the Medical Council of Canada (MCC) aims to mobilize a national movement toward improving medicine and patient care.

The MCC is looking to offer the program in each of the 13 provincial and territorial jurisdictions through the colleges, regional health authorities, hospitals, medical schools and clinics, as well as with individual self-selecting physicians.

“Our vision is that every physician in our country will participate in this kind of 360-degree feedback process at one or more points in their careers, from when they start in medical school until the day they retire from the practice of medicine.”

—Dr. Karen Mazurek, Chair of the MCC 360 Governance Committee and Deputy Registrar of the College of Physicians & Surgeons of Alberta.

What is MCC 360?

MCC 360 is a multi-source feedback tool specifically designed for physicians to evaluate their workplace performance. This multi-source feedback process, which looks at performance from a 360-degree perspective, is similar to the process used to evaluate executives in other professions.

At the core of MCC 360 is a set of surveys taken by a statistically significant cohort of physician colleagues, non-physician co-workers and patients, as well as a self-assessment completed by the physician around his or her performance as a communicator, collaborator and professional. The responses are collated and analyzed to yield a report that, in addition to quantitative feedback, also contains narrative, free-text feedback from their raters, including patients. Physicians have indicated that those free-text comments are especially valuable in terms of identifying opportunities to improve.

The MCC 360 report focuses on providing physicians with meaningful and actionable feedback to guide professional development and improve patient care. The report is accompanied by a feedback and coaching session with a trained facilitator to allow the physician to view the results in an objective and constructive manner, and to help develop an action plan for positive change.

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